Return Policy
Cyber Island Shops, Inc. offers a 100% satisfaction
guarantee on nearly all of our merchandise from any of our websites.
If you receive an item you are unhappy with for any reason, and your
return is not one of the exceptions listed below, we will be happy
to do one of the following:
1. Replace the item.
2. Exchange item for any another item of equal value.**
3. Issue a refund for the returned item(s).*
Exceptions
Sorry, We cannot accept returns for refund or credit for:
1. Perishable food items.
2. Clothing that has been worn, soiled, washed or damaged.
3. Personalized Items - We will except return of personalized items;
However, all returned personalized items will only be credited back
at 75% of their original charge. No Exceptions.
4. Special Order Items.
*Credit/refund for merchandise only. Does not include original or
return shipping charges. For returns made within 60 days of
delivery.
** Applies to domestic US purchases only.
How do I return something?
Returns are as simple as one, two, three:
1. Please Click
here to email customer service to request an Return
Merchandise Authorization (RMA) number so that we know to expect
your return. Please make sure to let us know your order number, bill
to name, and the items you wish to return. We will then send your
RMA to you via email within 1 business day.
2. Print out and complete the RMA we will email to you and include
it with the item(s) you are returning.
3. Return the item(s) via parcel post or any other preferred method
to:
Cyber Island Shops, Inc.
Returns Dept.
52 Riley Road, Ste. 380
Celebration, FL 34747
All returns must be sent postage paid. C.O.D.'s will not be
accepted. If exchanging an item, customer will have to pay shipping
charges on replacement item. Return items must have proper packing. We cannot credit a return if it arrives damaged.
Damages
If your items are damaged in transit - All of our domestic shipments
are sent fully insured via UPS or Fed-Ex. All international
shipments shipped via Bongo must file claims with Bongo. If damage
should occur in transit, please email Customer
Service and we contact you to determine the next step in the
damage claim process. Please make sure to keep all original
packaging.
